Club PKR Privacy Policy – How We Protect Your Personal Data

1. Who We Are

Club PKR operates as an online casino and sports betting platform at clubpkr.bet, serving players based in Pakistan. Club PKR is the data controller for all personal information collected through the platform — meaning we are responsible for determining the purposes and means by which your personal data is processed.

Our platform is built specifically for Pakistani players and all operations are conducted in Pakistani Rupees (PKR). We take our responsibilities as a data controller seriously and have implemented comprehensive technical and organisational measures to protect the personal data of every Club PKR account holder.

For all privacy-related queries, data access requests, or concerns regarding how Club PKR handles your personal information, you can contact us directly at support@clubpkr.bet. Our support team handles privacy matters 24 hours a day in both English and Urdu.

2. Data We Collect

Club PKR collects personal data across several categories depending on how you interact with the platform. Here is a clear breakdown of what we collect and why.

2.1 Registration Data

When you create a Club PKR account, we collect:

• Full legal name (as it appears on your CNIC)
• Date of birth (for age verification purposes)
• Mobile phone number
• Email address
• Username and encrypted password
• Residential address (city and province at minimum)

2.2 Identity Verification (KYC) Data

To comply with identity verification requirements and prevent fraud, Club PKR may request:

• Copy of CNIC (front and back)
• Selfie photograph for liveness verification
• Proof of address (utility bill, bank statement)
• Proof of payment method ownership (screenshot of Easypaisa/JazzCash account, or card details for bank card verification)

2.3 Financial Transaction Data

Club PKR records all deposits and withdrawals processed through your account, including transaction amounts, payment method used, transaction reference numbers, dates and times, and settlement status. We do not store your full mobile wallet PINs or complete card numbers — these are handled by our payment gateway partners and are not retained on Club PKR servers.

2.4 Gaming Activity Data

We record all gaming activity on the Club PKR platform including bets placed, games played, wager amounts, outcomes, bonuses applied and session duration. This data is used for account management, dispute resolution, responsible gaming monitoring and regulatory compliance.

2.5 Technical & Device Data

When you use Club PKR, we automatically collect technical information including:

• IP address and approximate geographic location
• Device type, operating system and browser version
• Session timestamps and duration
• Pages visited and navigation paths within the platform
• Error logs and performance data

2.6 Communication Data

If you contact Club PKR's support team, we retain records of those communications — including live chat transcripts, emails, and any attachments — for quality assurance, training and dispute resolution purposes.

3. How We Use Your Data

Club PKR uses your personal data only for the purposes described below. We do not use your data for purposes that are incompatible with the reasons for which it was originally collected.

4. Legal Basis for Processing

Club PKR processes your personal data under four legal bases depending on the activity involved. We rely on the most appropriate basis for each processing purpose:

• Contract performance: Processing necessary to operate your Club PKR account and deliver the services you have registered for — including deposits, betting, game delivery and withdrawals.
• Legal obligation: Processing required by applicable law — including identity verification (KYC), anti-money laundering checks, age verification, and responsible gaming obligations.
• Legitimate interests: Processing that serves Club PKR's legitimate operational interests — including fraud prevention, platform security, support services and analytical improvement of the platform — provided those interests are not outweighed by your privacy rights.
• Consent: Processing based on your specific, informed and freely given consent — in particular, sending you marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

5. Sharing Your Data

Club PKR does not share your personal data with third parties for their own commercial purposes. We share data only with the following categories of recipients, strictly for the purposes described:

5.1 Payment Processors

To process your deposits and withdrawals, Club PKR shares transaction data with the payment service providers you use — including Easypaisa, JazzCash, NayaPay, SadaPay, your bank for IBFT transfers, and card networks for Visa/Mastercard transactions. These providers receive only the data necessary to process the specific transaction.

5.2 Game Software Providers

Club PKR's casino games and live dealer tables are provided by third-party software studios. To deliver these games, these providers may receive your account identifier and gaming session data. They do not receive your full personal profile, payment details or identity documents. All Club PKR game providers are contractually bound to data protection obligations consistent with this policy.

5.3 Identity Verification Services

To complete KYC verification, Club PKR may use third-party identity verification services. These providers process your identity documents and biometric data solely for the purpose of confirming your identity and age. They act as data processors under Club PKR's instruction and are bound by strict data handling agreements.

5.4 Fraud Prevention and Security Services

Club PKR uses specialist fraud detection and cybersecurity services that may process technical data such as IP addresses, device fingerprints and login patterns to identify suspicious activity. This processing is conducted under Club PKR's legitimate interest in platform security.

5.5 Legal and Regulatory Authorities

Club PKR will disclose personal data to law enforcement, regulatory bodies or other government authorities where we are legally required to do so — for example, in response to a lawful court order, in compliance with anti-money laundering reporting obligations, or where disclosure is necessary to protect the safety of individuals.

6. Cookies & Tracking Technologies

Club PKR uses cookies and similar tracking technologies on the platform to enable core functionality, improve user experience, and gather analytics data to help us understand how the platform is being used.

6.1 Essential Cookies

These cookies are strictly necessary for the Club PKR platform to function. They enable session management (keeping you logged in), security features, and load balancing. Essential cookies cannot be disabled as they are fundamental to platform operation.

6.2 Functional Cookies

Functional cookies remember your preferences — such as your chosen language, display settings, or which promotional banners you've seen and dismissed. These improve your experience but are not essential. They can be disabled via your browser settings, though doing so may affect some platform features.

6.3 Analytics Cookies

Club PKR uses analytics tools to understand aggregated patterns in how the platform is used — which pages are most visited, where players encounter difficulties, how long sessions typically last. This data is used in aggregate form and does not identify individual players. Analytics cookies can be disabled via your browser settings.

6.4 Managing Your Cookie Preferences

You can manage cookie settings through your browser's privacy or settings menu. Most modern browsers allow you to block or delete cookies entirely, though this may affect your ability to use certain features of the Club PKR platform. For mobile users, consult your browser app's settings for cookie management options.

7. Data Security

Club PKR implements extensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or alteration. Our security framework includes:

• Transport Layer Security (TLS): All data transmitted between your device and Club PKR's servers is encrypted using current TLS standards. The connection is secured from the moment you open the Club PKR website.
• Encrypted Data Storage: Sensitive personal data — including KYC documents, identity records and financial information — is stored in encrypted form. Encryption keys are managed separately from the encrypted data.
• Access Controls: Access to personal data systems is restricted to authorised personnel with a specific operational need. All access is authenticated, logged and periodically reviewed.
• Regular Security Assessments: Club PKR conducts periodic reviews of its data security practices, including vulnerability assessments of the platform. Security patches are applied promptly.
• Incident Response: Club PKR maintains an incident response procedure for data security events. In the event of a breach that poses a risk to your rights, you will be notified as required by applicable law.

8. Data Retention

Club PKR retains your personal data for the period necessary to fulfil the purposes outlined in this policy and to comply with legal, regulatory and contractual obligations. The key retention periods are:

• Account and transaction records: Retained for the duration of your Club PKR account plus 7 years after account closure, in line with standard financial record-keeping requirements.
• KYC and identity documents: Retained for the duration of your account plus 5 years after closure, in accordance with anti-money laundering obligations.
• Communication records (support chat, emails): Retained for 3 years from the date of the communication for dispute resolution and quality assurance purposes.
• Technical and device logs: Retained for 12 months for security monitoring and fraud prevention purposes.
• Marketing consent records: Retained for the duration of your account registration plus 3 years to demonstrate consent was properly obtained.

Following the applicable retention period, Club PKR will securely delete or permanently anonymise your personal data. Where anonymisation is used, the resulting data can no longer be linked back to you and is no longer subject to this Privacy Policy.

9. Your Privacy Rights

As a Club PKR player, you have the following rights regarding your personal data. You can exercise any of these rights by contacting us at support@clubpkr.bet:

10. Marketing Communications

Club PKR sends marketing communications — including promotional offers, bonus announcements, tournament notifications and platform updates — only to players who have opted in to receive them during registration or through their account settings.

You can unsubscribe from Club PKR marketing communications at any time by:

• Clicking the "unsubscribe" link at the bottom of any marketing email
• Adjusting your notification preferences in your Club PKR account settings
• Contacting support at support@clubpkr.bet with an opt-out request

Opting out of marketing communications does not affect transactional messages — Club PKR will still send you account security alerts, deposit confirmations, withdrawal notifications and other service-critical communications that are necessary for the operation of your account.

Club PKR does not share your contact details with third-party marketers. All promotional communications you receive will come from Club PKR directly or from our authorised communications partners acting on our specific instruction.

11. Minors

Club PKR's services are strictly intended for individuals aged 18 years or older. We do not knowingly collect personal data from anyone under the age of 18. If Club PKR discovers that personal data has been collected from a minor, that account will be immediately closed, the data will be deleted, and any funds will be handled in accordance with our Terms and Conditions.

If you are a parent or guardian and believe your minor child has registered at Club PKR, please contact us immediately at support@clubpkr.bet. We will investigate and take appropriate action without delay.

12. Changes to This Privacy Policy

Club PKR may update this Privacy Policy from time to time as our services evolve, our data practices change, or to reflect updated legal requirements. When material changes are made, we will:

• Notify registered Club PKR players by email to the address on their account
• Display a prominent notice on the Club PKR platform for at least 7 days before the updated policy takes effect
• Update the "Last Updated" date at the top of this policy

Continued use of the Club PKR platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you disagree with any changes to this policy, you may close your Club PKR account by contacting our support team before the effective date of the revised policy.

Previous versions of this Privacy Policy are archived and available upon request by emailing support@clubpkr.bet.

13. Contact Club PKR About Privacy

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how Club PKR is handling your personal information, please reach out to us through any of the following channels:

• Email: support@clubpkr.bet (for all privacy and data requests)
• Live Chat: Available 24/7 through the Club PKR platform — login required
• Response Time: Privacy-specific requests are acknowledged within 24 hours and fully responded to within 30 days (or sooner for straightforward matters)
• Languages: English and Urdu

Club PKR takes every privacy enquiry seriously. Whether you're asking a simple question about what data we hold or submitting a formal erasure request, you can expect a clear, prompt and respectful response from our team.